Refund policy

Final Sale Policy

All wholesale purchases made through KHEALPRO are considered final sale.

The following are not permitted:

Promotional packages, distributor kits, and special pricing bundles are strictly non-refundable and non-returnable.

Due to the hygienic and safety nature of skincare products, opened products are strictly non-refundable and non-returnable under any circumstances.

A return may be considered only if all of the following conditions are met:

If the Company determines that the product is not in resalable condition, the return request may be denied.

The determination of resalable condition shall be made at the sole discretion of the Company.

Returns due to change of mind may be considered only if submitted in writing within five (5) days of delivery.

For change-of-mind returns:

Products must remain unopened
Products must be in full resalable condition
All shipping costs (original and return freight) are the responsibility of the buyer

If the issue is determined to be a product defect or the fault of the Company, shipping costs will be covered by the Company.

If a claim for a manufacturing defect is approved:

A replacement may be provided at the Company’s discretion.

Any approved refund shall not exceed the original purchase price of the product.

To the maximum extent permitted by applicable law, KHEALPRO shall not be liable for:

Total liability shall not exceed the amount actually paid for the product in dispute.

These provisions shall survive termination of this agreement.